Shipping
Shipping Policy
At Innist, we are dedicated to providing a seamless and transparent shipping experience for our customers. Below is a comprehensive overview of our shipping procedures, policies, and expectations.
1. Order Processing and Shipping Timeframes
- Orders are processed within 1-2 business days after payment is received.
- Tracking information is typically provided within 48 hours once the order is processed.
- Estimated delivery times vary by location:
- Standard shipments within the contiguous U.S. states: 5-10 business days.
- For products with multiple boxes, they may not arrive simultaneously, with an expected interval of 1-3 days between deliveries.
2. Shipping Costs
- We provide free shipping on all orders within the 48 contiguous states.
- If any additional costs are specified on a product listing, those charges will apply. If you encounter unexpected shipping costs during checkout, please contact us immediately for clarification.
- For customers located outside of our shipping range, we recommend working with a freight forwarder. If assistance is needed, please reach out to us for guidance.
3. Accuracy of Shipping Information
- Please ensure that the shipping address provided is accurate, including the zip code. If an incorrect address results in a failed delivery or lost package, the client bears full responsibility, and we are not liable for compensation.
4. Shipping Carriers
- We primarily work with FedEx, but occasionally use UPS to ensure your order arrives safely and on time.
- Tracking information and delivery notifications will be provided by the selected carrier.
5. Delivery Locations
- We currently ship to addresses within the 48 contiguous states.
- We do not ship to P.O. Boxes, APO, or FPO addresses due to carrier restrictions.
- We also do not ship to Alaska, Hawaii, the Florida Keys, Puerto Rico, or any other regions outside the 48 contiguous states.
6. Tracking Information
- A tracking number will be provided within 48 hours once the order is processed.
- You can track your order using the link provided in the confirmation email or through our website’s tracking portal.
- If you do not receive tracking information within the specified timeframe, please contact us at support@innist.com.
- Carrier Tracking Links:
7. Order Changes and Cancellations
- If you need to change or cancel your order, please contact us at support@innist.com as soon as possible after placing your order.
- Changes or cancellations may not be possible if the order has already been processed or shipped. Cancellations are not accepted after processing and dispatching.
8. Delayed Delivery Service
- If there is a specific timeframe during which you are unable to accept delivery, please notify us before placing your order to discuss delayed delivery options.
- Once the order is shipped, we are unable to cancel or delay the shipment.
9. Shipping Damage
- If your item arrives damaged due to shipping, please contact us within 10 business days of delivery with:
- Photos of the damage.
- A description of the issue.
- Your order number.
- We will coordinate with the shipping carrier to resolve the issue and provide a replacement if necessary.
10. Delivery Delays
- While we strive to meet delivery timeframes, delays may occur due to unforeseen circumstances, including weather or carrier issues. Shipping timelines are estimates, and various factors during transit may impact the delivery.
- If there is a significant delay with your delivery, we will notify you and work to resolve the situation as quickly as possible.
11. Large Quantity Orders
- For customers placing large quantity orders, additional shipping instructions or delivery methods may apply. Please contact us for details regarding bulk orders.
12. Shipping Issues and Claims
- In the event of a lost or missing package, please contact us within 10 business days of the expected delivery date.
- We will investigate the issue with the carrier and provide a solution, which may include a replacement or refund depending on the circumstances.
- All claims related to shipping damage or loss must be submitted within the specified timeframe to be eligible for resolution.
13. Final Terms
- Innist reserves the right to adjust shipping rates, carriers, and policies as needed to ensure the best possible service.
- All shipping-related matters are governed by the terms outlined in this policy and are subject to change without notice.
- This policy is governed by the laws of the State of California. Any disputes related to shipping will be handled in accordance with California law.