Privacy Policy

Privacy Policy

This Privacy Policy explains how www.innist.com (referred to as the “Site,” “we,” or “us”) collects, uses, and shares your Personal Information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit our Site, we gather information about your device, your interactions with the Site, and the data needed to process your purchases. If you contact us for customer support, we may collect additional information. "Personal Information" refers to any data that can uniquely identify an individual, as outlined below:

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, viewed products, search terms, and site interaction.
  • Purpose: To properly load the Site and analyze usage to optimize the user experience.
  • Collection Method: Automatically collected using cookies, log files, web beacons, tags, and pixels.
  • Disclosure: Shared with our processor, Shopify, for business purposes.

Order Information

  • Examples: Name, billing and shipping addresses, payment information (including credit card numbers), email, and phone number.
  • Purpose: To fulfill orders, process payments, manage shipments, provide order updates, verify fraud risks, and share product-related information based on your preferences.
  • Collection Method: Directly collected from you.
  • Disclosure: Shared with our processor, Shopify, for business purposes.

Customer Support Information

  • Purpose: To provide effective customer support.
  • Collection Method: Directly collected from you.

Sharing Personal Information

We share your Personal Information with third-party service providers to support our services and meet our contractual obligations. For instance:

  • We utilize Shopify to manage our online store. You can read about how Shopify uses your Personal Information here.
  • We may also disclose your Personal Information if required by law, to respond to legal requests such as subpoenas, or to protect our rights.

Behavioral Advertising

As noted, we use your Personal Information to deliver targeted ads and marketing communications that may interest you. For example:

  • Google Analytics helps us understand customer behavior on our Site. More information can be found here, and you can opt out of Google Analytics here.
  • We share data about your Site usage, purchases, and interactions with our ads across other websites with our advertising partners, using cookies or similar technology. You can manage these settings depending on your location.

For more about targeted advertising, visit the Network Advertising Initiative’s educational page.

Opting Out of Targeted Advertising

Using Personal Information

We use your Personal Information to provide services, including:

  • Offering products for sale,
  • Processing payments,
  • Managing shipping and order fulfillment,
  • Keeping you informed about new products, services, and offers.

Lawful Basis for Processing

Under the General Data Protection Regulation (GDPR), if you reside in the European Economic Area (EEA), we process your Personal Information under the following bases:

  • Your consent,
  • The performance of a contract,
  • Compliance with legal obligations,
  • Protection of vital interests,
  • Tasks carried out in the public interest,
  • Legitimate interests that do not override your fundamental rights.

Retention

We retain your Personal Information for our records as long as necessary unless you request its deletion. For more details about your rights, refer to the ‘Your Rights’ section below.

Automated Decision-Making

If you are an EEA resident, you can object to processing based solely on automated decision-making, including profiling, that has a legal effect or significantly impacts you.

We do not engage in automated decision-making that has a legal or significant impact. Shopify, our processor, may use limited automated decision-making to prevent fraud, with no significant impact on you.

Your Rights

GDPR

If you reside in the EEA, you have the right to:

  • Access the Personal Information we have,
  • Transfer it to a new service,
  • Request corrections, updates, or deletion.

For requests, please contact us using the information below. Your data will initially be processed in Ireland and later transferred to Canada and the U.S. for storage and further processing. For details on GDPR compliance, see Shopify’s GDPR Whitepaper.

CCPA

California residents can:

  • Access Personal Information we hold (the ‘Right to Know’),
  • Transfer it to a new service,
  • Request corrections, updates, or deletion.

To designate an authorized agent, contact us at the address below.

Cookies

Cookies are small data files downloaded to your device when you visit our Site. They improve browsing by remembering preferences and provide insights into user behavior. We use the following cookies:

Necessary Cookies for Store Functioning:

  • _ab: Access to admin.
  • _secure_session_id: Store navigation.
  • cart: Shopping cart information.
  • checkout_token: Checkout process.
  • And others for similar purposes.

Reporting & Analytics Cookies:

  • _tracking_consent: Tracking preferences.
  • _landing_page: Tracks landing pages.
  • _shopify_s: Shopify analytics.
  • And others for analytics.

Cookies can be managed through your browser’s settings. Blocking cookies may affect your experience and limit access to some features. Visit All About Cookies for detailed instructions.

Do Not Track

Our Site currently does not respond to “Do Not Track” signals due to the lack of a consistent industry standard.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal reasons. The last update was on October 24, 2024.

Contact Information

For more information about our privacy practices or to make a complaint, contact us via email at support@innist.com.

If you’re unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.